10 Best Customer Experience Management Courses and Certifications Online

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Close up iPhone showing Udemy application and laptop with notebookThere are thousands of online courses and classes that will help you enhance your Customer Experience Management skills and earn your Customer Experience Management certificate.

In this short article, our specialists have assembled a curated list of the 10 Best of the Best Customer Experience Management courses, tutorials, training programs, classes and certifications that are offered online right now.

We have included just those courses that meet our high-quality standards. We have actually put a great deal of time and effort into collecting these all for you. These courses are suitable for all levels, beginners, intermediate learners, and experts.

Here’s a look at these courses and what they have to offer for you!

10 Best Customer Experience Management Courses and Certifications Online

1. “Customer Service, Customer Support, And Customer Experience” by Alex Genadinik Udemy Course Our Best Pick

“Customer service, customer support, and customer experience training. Loyal clients through world-class customer service”

As of right now, more than 26228+ people have enrolled in this course and there are over 605+ reviews.

Course Content
Introduction and a warm welcome to this course on great customer service
Customer service fundamentals
Dealing with angry clients as part of your customer service
Using positive language in your customer support interactions
Delighting customers
Active listening skills as part of good customer service
Adding your unique voice and personality to make your products more engaging
Customer support email ticketing automation software
Emotional intelligence in customer support and when selling
Online reviews – listening and getting insights despite hurtful comments
Customer Development and Lean Startup methodologies through customer outreach
Using a customer feedback form for customer support
Conclusion

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2. Customer Experience Management (CX): MASTERCLASS 2022 by Manos Filippou Udemy Course

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

As of right now, more than 13460+ people have enrolled in this course and there are over 2523+ reviews.

Course Content
INTRODUCTION
UPDATE – CUSTOMER EXPERIENCE MANAGEMENT (CX) IN A NEW WORLD
CUSTOMER EXPERIENCE MANAGEMENT (CX): CHEAT SHEET FOR BUSY PROFESSIONALS
A SIMPLE CUSTOMER EXPERIENCE (CX) EXAMPLE TO GET YOU STARTED
THE BENEFITS OF DELIVERING A GREAT CX
BEST PRACTICES FOR CX LEADERS
A SIMPLE FRAMEWORK TO DESIGN A CUSTOMER EXPERIENCE
VALUABLE CX INSIGHTS YOU NEED TO KNOW
CUSTOMER EXPERIENCE PITFALLS TO AVOID
TYPES OF CUSTOMER JOURNEY MAPS
COMMON CUSTOMER JOURNEY MAPPING MISTAKES TO AVOID
CUSTOMER EXPERIENCE (CX) VARIABLES
HOW TO MEASURE AND ANALYZE CUSTOMER EXPERIENCE
TWO BUILDING BLOCKS OF CUSTOMER EXPERIENCE YOU SHOULD NOT IGNORE
EVALUATE YOUR CX STRATEGY BY ASKING THESE QUESTIONS
WHY CUSTOMERS USUALLY GO BACK TO A BUSINESS?
MAIN CAUSES OF BAD CX & WHAT YOU CAN DO ABOUT IT
PRACTICAL CX STRATEGIES TO AMAZE YOUR CUSTOMERS
PRACTICAL CX STRATEGIES USING TECHNOLOGY
OLD SCHOOL CX METHODS VS NEW TECHNOLOGIES
HOW THE COVID-19 PANDEMIC CHANGED THE WORLD AND WHAT TO DO NEXT
HOW TO CREATE MEMORABLE CUSTOMER EXPERIENCES EVEN POST-COVID-19
HERE IS WHY CUSTOMER EXPERIENCE SHOULD BECOME YOUR #1 PRIORITY
RESOURCES/HELPFUL LINKS
2020 – CUSTOMER EXPERIENCE MANAGEMENT (CX) TRAINING
BONUS: EXCLUSIVE FOR MY STUDENTS

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3. Customer Retention: Maximise Your Profits by Customer Core Udemy Course

“How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.”

As of right now, more than 8018+ people have enrolled in this course and there are over 179+ reviews.

Course Content
Introduction
WHERE ARE WE NOW
GET YOUR COMPANY ON BOARD
STRATEGIES & TACTICS
MONITOR & MEASURE
CONCLUSION & ACTION STEPS

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4. Customer Experience & Service: Gain Devoted Customers by “Expert Academy, Lahcen Bouya” Udemy Course

“How To Enhance Customer Experiences, Delight Customers & Increase Sales”

As of right now, more than 4894+ people have enrolled in this course and there are over 62+ reviews.

Course Content
Delighted & Devoted Customers? What’s All This About?
Make It Easy
Delight Your Customers
From ‘Delighted’ To ‘Devoted’
Keeping It All Going

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5. Using Customer Experience to Grow Your Customer Base by “Dianne Denton, MBA” Udemy Course

How Superior Customer Experience (vs. Customer Service) & Customer-centric Pivot Can Increase Customer Traffic & Revenue

As of right now, more than 3855+ people have enrolled in this course and there are over 79+ reviews.

Course Content
Understanding Customer Experience
The Customer Journey
Customer Behavior
Making an Impact Through Customer Experience
Soliciting Feedback
Best Practices for Review Responses
Further Improving Your Value to Customers

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6. Grow Your Business Using Net Promoter Score® by Kushal Dev Udemy Course

The only Net Promoter Score® course that has the power to transform your business into a customer centric one

As of right now, more than 3230+ people have enrolled in this course and there are over 76+ reviews.

Course Content
Introduction and Why Net Promoter Score®?
The Fundamentals of Net Promoter Score
Listen to the Voice of Customer
Quick Wins and Big Bets
Best Practices and Tips
Get Help to Kickstart NPS® in your business

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7. Omnichannel Customer Experience Management (CX) by Dana Mando Udemy Course

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

As of right now, more than 2935+ people have enrolled in this course and there are over 978+ reviews.

Course Content
The Rise Of The Multichannel Customer
How Omnichannel Is Changing Retail: A Look At Recent Shopping Trends
Development Of An Omnichannel Customer Experience Management Strategy
Know Your Customer (KYC)
Implement Consistency Across Channels
Technology Utilization & Integration
Address Your Organization’s Structure
Build Strong Relationships With Your Customer

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8. Customer Experience Management Essentials by Roel Leijten Udemy Course

Learn How To Measure And Improve Customer Loyalty

As of right now, more than 2346+ people have enrolled in this course and there are over 292+ reviews.

Course Content
Introduction
Building the Customer Journey
Measurement
Improvement
Internal Selling
Two more things
Supplementary Material

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9. The Ultimate Customer Experience Course (3 In 1) by “Expert Academy, Lahcen Bouya” Udemy Course

“Deliver A ‘Branded’ Customer Experience, Build Loyalty & Maximize Profits (Taught By 2 Award Winning Experts)”

As of right now, more than 2139+ people have enrolled in this course and there are over 69+ reviews.

Course Content
Course Series Foundation – Customer Experience Management
Course 1 – Brand Purpose & Leadership
How To Create A Great Purpose
How To Be A Purposeful Leader
Course 1 Conclusion – Brand Purpose & Leadership
Course 2 – Brand Promise & Customer Loyalty
Using Infectious Communication
Distinctive Customer Experience
Continuous Innovation
Course 2 Conclusion – Brand Promise & Customer Loyalty
Course 3 – Brand Purpose & Employee Alignment
Distinctive Employee Experience
Experience Measurement
Course 3 Conclusion – Brand Purpose & Employee Alignment
Course Series Conclusion – Grow Your Business With A Purpose

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10. Customer Experience Management Blueprint by “Janne Ohtonen, PhD” Udemy Course

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures

As of right now, more than 1900+ people have enrolled in this course and there are over 382+ reviews.

Course Content
Why Customer Experience Blueprint Is Key To your Business Success?
How to Create a Customer Experience Blueprint?
Understanding Customer Wants & Needs & Expectations
Leveraging Customer Attitudes & Emotions & Psychology
Writing customer personas to engage employees
Using Outcome Based Segmentation
Involving customers in Customer Experience Blueprint Design
Take Action with Customer Experience Blueprint
COURSE MATERIALS FOR DOWNLOAD

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Here are some frequently asked questions about learning Customer Experience Management

How Long Does It Take to Learn Customer Experience Management?

The answer to the question “How long does it ttake to learn Customer Experience Management” is … it depends. Everybody has different needs, and everybody is operating in different scenarios, so the answer for someone might be totally different than for somebody else.

Think about these questions: What are you attempting to Learn Customer Experience Management for? Where is your starting point? Are you a beginner or do you have experience with Customer Experience Management? How much can you practice? 1 hour each day? 40 hours each week? Have a look at this course about Customer Experience Management.

Is Customer Experience Management Easy Or Hard to Learn?

No, learning Customer Experience Management isn’t hard for the majority of people. Check this course on how to Learn Customer Experience Management in no time!

How to Learn Customer Experience Management Fast?

The fastest method to Learn Customer Experience Management is to first get this Customer Experience Management course, then practice whatever you learn whenever you can. Even if its just 15 minutes a day of practice. Consistency is essential.

Where to Learn Customer Experience Management?

If you want to explore and learn Customer Experience Management, then Udemy provides you the best platform to learn the Customer Experience Management. Check this course on how to Learn Customer Experience Management in no time!