10 Best Customer Success Courses and Certifications Online

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Close up iPhone showing Udemy application and laptop with notebookThere are thousands of online courses and classes that will assist you improve your Customer Success skills and earn your Customer Success certificate.

In this article, our experts have assembled a curated list of the 10 Best of the Best Customer Success courses, tutorials, training programs, classes and certifications that are offered online right now.

We have actually included just those courses that fulfill our high-quality requirements. We have put a great deal of effort and time into gathering these all for you. These courses are suitable for all levels, beginners, intermediate learners, and experts.

Here’s a look at these courses and what they have to offer for you!

10 Best Customer Success Courses and Certifications Online

1. The Customer: How to Manage Customer Feedback (BITE SIZE) by Learoy Tonight Udemy Course Our Best Pick

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve

As of right now, more than 34790+ people have enrolled in this course and there are over 7401+ reviews.

Course Content
Welcome to How to Manage Customer Feedback
Providing Customer Feedback to Teams
Customer Complaints
Customer Service
Handling a Hostile Customers
Congratulations! You now know how to Manage Customer Feedback

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2. Customer Success | How to Understand Your Customers by Chuck Wall Udemy Course

Turn Listening into Fantastic Results

As of right now, more than 18695+ people have enrolled in this course and there are over 9707+ reviews.

Course Content
Listening is the Beginning of Understanding
Understanding Comes Through Insight
Turning Insight into Action

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3. Customer Success Manager: Fundamentals to your CSM career by “Gustavo Escobar Henríquez, Digital Life Academy” Udemy Course

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

As of right now, more than 17455+ people have enrolled in this course and there are over 3885+ reviews.

Course Content
“Introduction to the Customer Success Manager Course
The Basics of Customer Success Or Customer Success 101
Customer Success Manager
The Keys to be a Successful CSM and creating a world known CS brand
2 Basic Principles for Customer Success Process
Where to find Customer Success Manager jobs
The Plan, Lessons Learned and FAQs
Review”

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4. Customer Success | How to Actively Engage Your Customers by Chuck Wall Udemy Course

Deliver an Exceptional Experience

As of right now, more than 9937+ people have enrolled in this course and there are over 3607+ reviews.

Course Content
Welcome and Introduction
Engagement 101
What Kind of Company Are You?
Learning to Listen
Walking in Their Shoes: Empathy
Case Study: Cleveland Clinic
Exercise: Empathy Mapping
Digging Into Customer Insight
Getting in The Field
Powerful Personas and Propositions
Taking the Customer Journey
Case Study: Mercedes-Benz “Driven to Delight”
Wrap Up

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5. Customer Success | How to Exceed Your Customers Expectations by Chuck Wall Udemy Course

Create More Real Value Every Day

As of right now, more than 7924+ people have enrolled in this course and there are over 2660+ reviews.

Course Content
Welcome and Introduction
The Value Universe
Hyundai Case Study
Needy Customers
Jobs to Be Done
McDonald’s Case Study
Exercise: Why Do People Hire Your Products?
Customer Lifetime Value
Exercise: Let’s Do The Math
Costco Case Study
Wrap Up

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6. Customer Success | How to Put Your Customers First by Chuck Wall Udemy Course

Succeeding in The Age of Me

As of right now, more than 7132+ people have enrolled in this course and there are over 2136+ reviews.

Course Content
First Things First
Customers Want Simplicity
Customers Want Purpose
Customers Want Their Stories
Course Wrap Up

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7. Customer Success | How to Listen to Today’s Customers by Chuck Wall Udemy Course

Creating a Winning Social Strategy

As of right now, more than 5641+ people have enrolled in this course and there are over 1834+ reviews.

Course Content
Welcome and Introduction
Listening on the Platform
Companies That Get It
Case Study: Jet Blue
Exercise: What’s Your Inventory of Knowledge?
Making Sense of Big Data
Case Study: Adobe
Your Listening Post
Crafting a Winning Strategy
21 Winning Tactics
Case Study: Morton’s Steakhouse
Course Wrap Up

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8. The Customer: How to Build Customer Loyalty (BITE SIZE) by Learoy Tonight Udemy Course

Understand which loyalty strategies work and how in your business. Relationships and loyalty play a big role

As of right now, more than 4799+ people have enrolled in this course and there are over 2000+ reviews.

Course Content
Welcome to How to Build Customer Loyalty
Customer Loyalty
Retaining Customers
Customer Advocates
Congratulations! You now know how to Build Customer Loyalty

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9. Customer Success: Build Cross-Functional Relationships by Kristen Hayer Udemy Course

“Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.”

As of right now, more than 4093+ people have enrolled in this course and there are over 1737+ reviews.

Course Content
Introduction
Customer Success at the Center
Customer Success & Marketing
Customer Success & Sales
Customer Success & Support
Customer Success & Professional Services
Customer Success & Product
Customer Success & Finance
Customer Success & Leadership
Tackling Common Challenges
Conclusion

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10. Fundamentals of Real Customer Success by Lincoln Murphy Udemy Course

“Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.”

As of right now, more than 3709+ people have enrolled in this course and there are over 1420+ reviews.

Course Content
Introduction
Why Customer Success Matters
Defining Customer Success
The Customer’s Desired Outcome
Customer Success Management
Customer Success Managers (CSMs)
Success Potential
What About Churn?
Growth Engine
Measuring Success
Positioning Customer Success Correctly
Conclusion

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Here are some frequently asked questions about learning Customer Success

How Long Does It Take to Learn Customer Success?

The answer to the question “How long does it ttake to learn Customer Success” is … it depends. Everybody has different needs, and everybody is working in different scenarios, so the answer for someone might be entirely different than for someone else.

Consider these questions: What are you trying to Learn Customer Success for? Where is your starting point? Are you a novice or do you have experience with Customer Success? How much can you practice? 1 hour each day? 40 hours each week? Have a look at this course about Customer Success.

Is Customer Success Easy Or Hard to Learn?

No, learning Customer Success isn’t hard for many people. Check this course on how to Learn Customer Success in no time!

How to Learn Customer Success Fast?

The fastest way to Learn Customer Success is to first get this Customer Success course, then practice whatever you learn whenever you can. Even if its simply 15 minutes a day of practice. Consistency is essential.

Where to Learn Customer Success?

If you want to explore and learn Customer Success, then Udemy provides you the best platform to learn the Customer Success. Check this course on how to Learn Customer Success in no time!